Refund Policy

Last updated: March 15, 2024

At AI Courses Mexico, we are committed to providing high-quality educational content and services related to artificial intelligence. This Refund Policy sets forth the terms and conditions under which we offer refunds for our courses, educational resources, and services purchased through our website https://aicourses-mexico.com.

Please read this policy carefully before making any purchase. By acquiring any of our products or services, you agree to be bound by the terms and conditions established in this Refund Policy.

1. Eligibility for Refunds

1.1 Online Courses and Educational Programs

For our online courses and educational programs, we offer a satisfaction guarantee with the following conditions:

1.2 Downloadable Digital Resources

Due to the nature of downloadable digital resources (e-books, guides, templates, etc.), these products are generally not eligible for refund once they have been downloaded, as it is not possible to "return" digital content.

However, we will consider refund requests in the following circumstances:

• The downloaded resource is damaged or technically defective
• The downloaded resource does not correspond to the description provided on our website
• You have been unable to download the resource due to technical problems with our system

In these cases, you must send us your request within 7 days of purchase.

1.3 Virtual Events and Webinars

For virtual events and webinars, our refund policy is as follows:

• Live Events: Full refund is allowed up to 48 hours before the event starts. After this period, no refunds are offered, but you may transfer your registration to another person or request access to the recording if available.
• Recorded Events: Follow the same policies as individual courses (14 days, provided you have not viewed more than 25% of the content).

1.4 Consulting and Mentoring Services

For personalized consulting and mentoring services:

• If you cancel more than 48 hours in advance of the scheduled session, you will receive a full refund or may reschedule at no additional cost.
• Cancellations with less than 48 hours' notice are not eligible for refund, but you may request to reschedule the session (subject to a 15% administrative fee).
• If you have already received part or all of the service, you are not eligible for a refund.

2. Refund Request Process

To request a refund, follow these steps:

1. Send an email to refunds@aicourses-mexico.com with the subject "Refund Request - [Product Name]".
2. Include the following information:
   • Your full name
   • Email used for the purchase
   • Date of purchase
   • Order or transaction number
   • Product or service name
   • Reason for the refund request
   • Any relevant information or evidence supporting your request
3. Our customer service team will review your request and respond within 5 business days.
4. If your request is approved, we will process the refund using the same payment method you used for the original purchase within 10 business days.

You can also request a refund by completing our online form available at https://aicourses-mexico.com/refunds.

3. Refund Methods

Refunds will be processed using the same payment method that was used for the original purchase:

• Credit/Debit Cards: The refund will be applied to the card used for the purchase. Please note that, depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.
• PayPal: The refund will be processed to your PayPal account, typically within 1-2 business days.
• Bank Transfer: For purchases made via bank transfer, we will need your banking details to process the refund, which may take 5-7 business days.
• Other Payment Methods: For other payment methods, processing time and procedures may vary. Our customer service team will provide you with specific information.

4. Exceptions and Special Cases

4.1 Partial Refunds

In some circumstances, we may offer partial refunds at our discretion, especially in the following cases:

• You have completed more than the allowed percentage of the course but have experienced significant technical problems
• The course or product did not meet your expectations in specific aspects but you have used a substantial part of the content
• For packages or product bundles where you only wish to return part of the package

4.2 Exceptional Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside the established periods in cases of:

• Serious medical emergency (with appropriate documentation)
• Prolonged technical problems with our system that prevented access to the content
• Significant errors in the product description that substantially affected its value
• Other extraordinary circumstances that will be evaluated on a case-by-case basis

4.3 Special Promotions and Discounts

Products purchased with special promotional discounts (more than 50% discount), free access codes, or as part of a limited-time offer may have modified refund policies, which will be clearly specified during the purchase process.

5. Refund Denial

We reserve the right to deny refund requests in the following circumstances:

• The request is made after the applicable refund period
• You have completed more than the allowed percentage of the course or content
• You have downloaded all or most of the course materials
• There is evidence of misuse, fraud, or abusive activity
• You have violated our Terms and Conditions
• For downloadable digital products, if you have already downloaded the content and there are no technical issues or significant discrepancies with the description
• The service has already been fully provided

6. Multiple Refunds and Abusive Use

AI Courses Mexico reserves the right to monitor purchase and refund patterns. If we detect a pattern that suggests abusive use of our refund policy (such as multiple purchases and refunds of the same product, or frequent refunds without reasonable justification), we may:

• Reject future refund requests
• Restrict access to our products and services
• Suspend or close your account
• Implement other measures to prevent abuse

Our goal is to maintain a fair and balanced refund policy that protects both our customers and our ability to provide quality services.

7. Product Changes and Updates

We constantly update and improve our courses and products. If you have purchased a course that is subsequently significantly updated, you will not be eligible for a refund based solely on these updates, as:

• All customers automatically receive access to updates and improvements to courses they have purchased, at no additional cost
• Our updates are designed to add value to your educational experience

However, if an update has fundamentally changed the nature or focus of the course in a way that it is no longer relevant to your needs, you may contact us to discuss alternative options.

9. Legal Provisions

This Refund Policy is subject to the laws of Mexico and shall be interpreted in accordance with them. Any dispute related to this policy will be resolved exclusively in the competent courts of Mexico City.

Nothing in this policy is intended to limit your legal rights as a consumer under applicable laws, including the Federal Consumer Protection Law of Mexico.

10. Policy Modifications

We reserve the right to modify this Refund Policy at any time by posting the updated version on our website. Changes will be effective immediately after posting.

For purchases made before any modification, the policy in effect at the time of purchase will apply. We recommend that you review this policy periodically to stay informed about our most recent refund practices.

This Refund Policy was last updated on March 15, 2024.